Code of Conduct

1. Our Commitment

DutyBoost operates a Performance-based Customer Acquisition Infrastructure for Global Travel, built on the principle that Travel Partners, Airport Retailers, POS Partners, and travelers should all benefit fairly and transparently. We are committed to maintaining a trustworthy, professional platform that upholds the ethical standards of the international travel and airport retail industries.

2. Expected Behaviour — All Users

• Act honestly and in good faith when using the platform at all times.

• Provide accurate, verifiable data — booking references (PNR), transaction values, POS redemption records, and store details must reflect reality.

• Treat all other platform participants — Travel Partners, Airport Retailers, POS Partners, travelers, and DutyBoost staff — with respect and professionalism.

• Report suspected fraud, abuse, or irregularities immediately via trust@dutyboost.com.

• Comply with all applicable laws, regulations, and industry codes in your jurisdiction.

3. Travel Partners

• Only submit confirmed, ticketed bookings backed by a valid PNR or booking reference from a recognised reservation system (GDS, direct airline system, or your own booking platform).

• Do not generate DutyCredits for fictitious, cancelled, or refunded bookings. Doing so constitutes fraud.

• Notify DutyBoost immediately if a booking linked to a DutyCredit is subsequently cancelled or refunded.

• Deliver DutyCredits to your travelers through your own booking confirmation and return-journey emails. DutyBoost does not send emails to travelers on your behalf.

• Do not share DutyCredit links with individuals not named on the associated booking.

• Comply with IATA Resolution 890 and applicable GDS data integrity standards.

• Hold and maintain all required travel intermediary licences, accreditations, and registrations (e.g. IATA accreditation, ANVR, ABTA, or local equivalent) for the jurisdictions in which you operate.

4. Airport Retailers

• Honour all valid, active DutyCredits presented by travelers at your point of sale within the validity period stated on the DutyCredit.

• Do not refuse DutyCredit redemptions without a valid, documented reason.

• Do not attempt to process false, simulated, or test transactions to manipulate revenue or commission figures.

• Keep your store information (location, opening hours, category) accurate and up to date on the platform.

• Ensure all relevant staff are trained on DutyCredit QR scanning procedures.

• Promptly notify DutyBoost of any POS technical issues that prevent redemption.

• Cooperate fully with refund processes where a traveler is lawfully entitled to a partial or full refund.

5. POS Partners

• Maintain the technical integrity of your POS integration so that DutyCredit QR codes are validated and redemptions are processed accurately and in real time.

• Do not process, simulate, or facilitate false or fraudulent redemptions through your infrastructure to inflate Revenue Share calculations.

• Transmit redemption data to DutyBoost promptly and accurately so that Platform Fees, Travel Partner Revenue Shares, and POS Partner Revenue Shares are calculated correctly.

• Do not charge Airport Retailers any additional fee on top of the Platform Fee; your Revenue Share is paid by DutyBoost out of the Platform Fee.

• Maintain appropriate security standards for all data processed through your systems, in accordance with the Data Processing Agreement.

• Promptly notify DutyBoost of any technical malfunction, security incident, or integration issue that could affect the integrity of redemptions or fee calculations.

• Cooperate with refund and adjustment processes when a redemption is reversed.

6. Anti-Money Laundering (AML) & Financial Crime

• Do not use the DutyBoost platform to facilitate money laundering, terrorist financing, tax evasion, or any other financial crime.

• All Travel Partners, Airport Retailers, and POS Partners must cooperate fully with DutyBoost's Know Your Customer (KYC) verification process prior to account activation.

• If DutyBoost identifies suspicious activity on your account, we reserve the right to immediately suspend access and report the matter to relevant financial intelligence or law enforcement authorities.

• All parties must comply with applicable AML regulations in their jurisdiction, including the EU Anti-Money Laundering Directives (AMLD) where applicable.

7. Prohibited Conduct

• Attempting to duplicate, forge, reverse-engineer, or systematically guess DutyCredit codes.

• Using the platform for money laundering, terrorist financing, sanctions evasion, or any unlawful financial activity.

• Submitting false, cancelled, or fictitious booking data to generate DutyCredits.

• Processing false or simulated redemptions through POS infrastructure to inflate Revenue Shares.

• Attempting to access other users' accounts, data, or the Platform's backend systems without authorisation.

• Interfering with the platform's technical infrastructure, APIs, or security measures.

• Misrepresenting your identity, business type, or licensing status when registering or using the platform.

8. Enforcement

Violations of this Code of Conduct may result in immediate account suspension, permanent termination of platform access, forfeiture of pending revenue shares or commissions, recovery of improperly received funds, and legal action. DutyBoost reserves the right to investigate all reported violations and to share information with relevant authorities where required by law.

9. Contact

Report misconduct or suspicious activity: trust@dutyboost.com · DutyBoost B.V., a legal entity registered at the Dutch Chamber of Commerce (Kamer van Koophandel) under number 42053181, Amsterdam, the Netherlands.